# A network or server error has occurred when turning on smartthings hub feature in smartthings wifi **URL:** \ **Category:** Devices & Integrations\ **Created:** [November 4, 2025, 10:05am UTC](https://community.smartthings.com/t/a-network-or-server-error-has-occurred-when-turning-on-smartthings-hub-feature-in-smartthings-wifi/306323 "2025-11-04T10:05:06Z")\ **Posts on this page:** 1\ **Showing post:** 13
**Author:** ![jkp](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jkp/32/117130_2.png) [@jkp](https://community.smartthings.com/u/jkp)\ **Post date:** [February 11, 2026, 1:50am UTC](https://community.smartthings.com/t/a-network-or-server-error-has-occurred-when-turning-on-smartthings-hub-feature-in-smartthings-wifi/306323/13 "2026-02-11T01:50:18Z")
if it is the WV525… > [@Hub not acting as a hub](https://community.smartthings.com/t/hub-not-acting-as-a-hub/306519/6): > > I opened a tech support ticket with Samsung Smarthing and here is their response. Guess the hub feature was eliminated from support on the model ET-WV525. so if the feature is work dont change or you will never get it back. We received the response of Tier 2 team regarding the escalation ticket we submitted. Please check their response in verbatim below: "The only step for this will be to factory reset the hub and leave it connected until the LED blinks red/green before adding back. This is a discontinued model, so there are no further steps for this issue. If the issue continues, the user will need to replace the hub having the problem." --- _[View the full topic](https://community.smartthings.com/t/a-network-or-server-error-has-occurred-when-turning-on-smartthings-hub-feature-in-smartthings-wifi/306323)._