Hello to all,
i have already opened a ticket: #717153
If i try to login to the api website, and check the device menu, it shows to me:
Error
500: Internal Server Error
URI
/hub/show/83b197ad-f6f4-45d5-a8fd-e1f8317acbf3
Reference Id
a4d9a839-eda9-492f-8dad-564a47768c7d
Date
Fri Mar 29 20:56:02 UTC 2019
What i tried to do:
create a new location, set it as default, and tried to delete the “old” locations. But it doesn’t work, the location has not been deleted and there still the server error
factory reset of the hub, then tried to add it to the new location using the smartphone app. The app can see the hub, but the process end with an error “unable to register the hub”.
After it, the hub reboot automatically, and at the end it’s still connected to the “old” location, but i still have the server500 error for it.
What a quick help Thank you very much, yep i checked and it works. I will try to connect again the sensors, hoping to not have to contact you again for the same issue eheh
I had 2 temperature sensors and it worked fine for a while. Yesterday i connected a new one, and tried to connected the door/windows sensor too without success. After a few hours i had that problem.
After you deleted them, did you manage to connect them again with no issue?
Same problem. Loaded the “Universal Enhanced Z-Wave Lock” DTH from RBoy, assigned it to a lock and now I’m stuck with the error. Help ticket is 19040201128.
A change was deployed today to alleviate this issue. Let me or support know if you have further issues but I have not encountered the issue from any users that previously reported it.