First, let me start by saying I am sorry this is long. If you look at my status, I do not post often. I do know what I am doing for the most part. I had done a lot of research and programming of my previous device.
3 weeks ago we had a severe lightening storm take my entire network down. Anything hardwired to my router was fried. I live remote and it appears that the lightening stuck or nearly struck my outdoor internet outdoor antennae. No surge protectors connected to electric outlets were tripped, of which there are 5. This was inclusive of my STs classic hub, hue bridge, Arlo hub, Security Cameras, 2 TVs, Ecobee (old thermostat was hard wired to board and connection never removed), 2 desktops, Asus dual band radio, netgear network 16 port switch and pioneer VSX-90 receiver. note, the first thing I bought was 3 cat 5 surge protectors for my network since everything was hardwired either through Cat 5 or HDMI. 1 before the provider’s POE, 1 After the POE and 1 after my network router. $120 is worth it if it protects $7000 in damage to my electronics.
This incident left my 72 z wave / zigbee devices without a home. After this 3 weeks, I almost have my home completely reconfigured and back to where I had them. (a 4 year configuration gone in a brief second.) Everything is back online but, the customization I had is completely gone. I tried copying over to new hub but it just made a mess so manually, 1 by 1, I have added the devices. I have been trying to get the API Device handlers and custom automation to load that I had before but when I go to look in the Automation section of ST (non classic) application, the additions are not showing up. I have attempted to load google helper and core but no go. I also have a skybell and I can not get it to pair. The only thing showing up is RING in add devices.
If I look for items to assist, it keeps falling back to classic and not configuration of Wifi ST Hub.
I am completely at a loss. Its bad enough to loose all this equipment but to then have this frustration just compounds the challenges. I have contacted ST help twice to get the access to my Skybell. First time they responded with a very basic add new device in the app… So I responded with a new request of all my logs, pics of what I was seeing, etc and still haven’t heard a response from early last week.
For those that question my configuration or motives, my husband has dementia. I work an hour and a half from my home. I have done everything I can to protect him. The configuration was created to alert me to ANYTHING that happens at my house. IE., before the lightening, my husband made a call to the county sheriff office and told them that there was a really bad smell in the house (there wasn’t). They showed up (without knowledge of his medical challenges). When they went to find “the smell” he bowed up on the sheriff stating they needed a warrant to search the house. The house had alerted me there was someone at the house and I saw the sheriff and husband on the front porch and the situation. I called my husband and asked to speak to the sheriff and then husband to de-escalate the situation. I state this to explain how serious of a matter this is to me, my family and the community. I really need to have some suggestions on how to get the configured Device handlers and devices back into the API. If you have ANY suggestions to bring these APIs back online to show up in the app, it would be greatly appreciated. This isn’t just a convenience, hobby or a toy to me.