2018 hub registration

I can’t for some reason register my hub. I get right to the end of the set up but it won’t complete.

Hey there!

Thank you so much for reaching for assistance with your 2018 Smartthings Hub.

My first suggestion would be to check the LED Status color on your hub to see what it currently doing, what color is your LED light showing? This can assist you in determining the state: https://support.smartthings.com/hc/en-us/articles/205956920-What-do-the-LED-colors-on-the-Hub-mean-

There could be a couple of factors such as making sure you are within the range of your wifi network and your hub, clearing the cache of the smart things application and restarting your device.

You can locate more information on some troubleshooting steps here at this link: [https://support.smartthings.com/hc/en-us/articles/360000819866-Cannot-complete-SmartThings-Hub-2018-setup]

I hope this message finds you well!


Thank you for your response. I have now returned the hub for exchange, as I believe that the hub was faulty.
Regards David.

Thank you so much for following back up with me and letting me know your results. Happy to hear that you were set up for an exchange so that you can get up running and enjoying your new hub!

Please let us know if you need any further assistance with getting the replacement hub setup.

Hi all, thanks for your input. I have now got a replacement hub I’ve installed and registered the hub, but can’t get it to see my mimolite that I’ve set up with some laser detectors. Any help would be great.