2018 - Current: Custom Graber Virtual Cord Z-wave+ Shades & Bali Autoview Z-wave+ Shades

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(Neal (www.zebrablinds.com / www.zebrablinds.ca)) #401

Pressing and releasing the button on the motor would alternate it between up, stop or down. But based on what you are describing I think the motor needs to be replaced. If you contact our support team we should be able to get it warrantied.


#402

My shades make that sound when it’s time to recharge the batteries (I use rechargeables). Make sure you’re using new batteries and they’re all providing power to the shade. I know you said you already replaced them, but it really sound like the motor is not getting enough juice.


(m@mjf.me) #403

Yeah, I felt the same thing…that’s why I replaced them. I’m going to try again…maybe the cartridge is bad. I’ll switch it with a known good one.


(m@mjf.me) #404

Sure enough, it was the battery cartridge. I am not sure what is going on with it, but it clearly isn’t giving enough power to the motor.


(Richard Wong) #405

@ZebraBlinds - I flashed my 15 shades. Inside the z-flash tool, the version was updated after flashing from 11.2 to 11.3. However, when I go back into Smartthings, it still shows “ver:11.02” like the Raw description. Is it correct? How can I be sure it was actually upgraded?


(Neal (www.zebrablinds.com / www.zebrablinds.ca)) #406

ST doesn’t show an updated version number unless you remove and then add the shade back. Homeseer is showing the correct version.