# Support **URL:** https://community.smartthings.com/c/developer-programs/support/104.md [Latest](https://community.smartthings.com/latest.md) · [Categories](https://community.smartthings.com/categories.md) · [Tags](https://community.smartthings.com/tags.md) --- ## [About the Support category](https://community.smartthings.com/t/about-the-support-category/198510)
**Author:** [@jody.albritton](https://community.smartthings.com/u/jody.albritton)\ **Replies:** 0
Developer Support Category This area is for direct developer to developer support. If you are an end user of a device or integration please use the appropriate channels for those support issues. Please post a full des… --- ## [Hub V2 is not updating the firmware](https://community.smartthings.com/t/hub-v2-is-not-updating-the-firmware/300499)
**Author:** [@Gurj\_Singh](https://community.smartthings.com/u/Gurj_Singh)\ **Replies:** 52\ **Last updated:** [November 14, 2026, 8:37pm UTC](https://community.smartthings.com/t/hub-v2-is-not-updating-the-firmware/300499 "2026-11-14T20:37:30Z")
Hello: how do I update my v2 hub. It was offline for last 2 years, and shows Firmware version 000.028.00012 in App I tried setting auto update to ON in iPhone App, and it always reverts back to manual update. Also go… --- ## [\[Direct Connected\] Test device onboarding fails with error 07-008 ("not supported in your Samsung account's country") - all settings verified](https://community.smartthings.com/t/direct-connected-test-device-onboarding-fails-with-error-07-008-not-supported-in-your-samsung-accounts-country-all-settings-verified/312148)
**Author:** [@jokerredk](https://community.smartthings.com/u/jokerredk)\ **Replies:** 0\ **Last updated:** [November 10, 2026, 9:54pm UTC](https://community.smartthings.com/t/direct-connected-test-device-onboarding-fails-with-error-07-008-not-supported-in-your-samsung-accounts-country-all-settings-verified/312148 "2026-11-10T21:54:48Z")
Hi @nayelyz, We are developing a Direct Connected device (ESP32-S3, st-device-sdk-c 2.4.2) and cannot onboard our test device. The SmartThings app shows: “This device isn’t supported in your Samsung account’s country o… --- ## [403 Forbidden on GET /v1/apps and apps:create for a personal Samsung account (need OAuth-In app to replace 24h PAT)](https://community.smartthings.com/t/403-forbidden-on-get-v1-apps-and-apps-create-for-a-personal-samsung-account-need-oauth-in-app-to-replace-24h-pat/311987)
**Author:** [@Zach6688](https://community.smartthings.com/u/Zach6688)\ **Replies:** 2\ **Last updated:** [November 6, 2026, 1:52am UTC](https://community.smartthings.com/t/403-forbidden-on-get-v1-apps-and-apps-create-for-a-personal-samsung-account-need-oauth-in-app-to-replace-24h-pat/311987 "2026-11-06T01:52:26Z")
I run a small personal dashboard on my own computer that controls my own Samsung refrigerator through the SmartThings API. Personal access tokens now expire after 24 hours, so the dashboard stops working every day. The r… --- ## [Tizen 6.5 monitor camera viewer never calls webrtc.requestTurnInfo (turnSource=camera)](https://community.smartthings.com/t/tizen-6-5-monitor-camera-viewer-never-calls-webrtc-requestturninfo-turnsource-camera/311919)
**Author:** [@alidarkstone](https://community.smartthings.com/u/alidarkstone)\ **Replies:** 1\ **Last updated:** [November 3, 2026, 5:48pm UTC](https://community.smartthings.com/t/tizen-6-5-monitor-camera-viewer-never-calls-webrtc-requestturninfo-turnsource-camera/311919 "2026-11-03T17:48:02Z")
Hello SmartThings team, The Samsung Developers forum moderator redirected me here, so I’m reporting this to SmartThings directly. Device: Samsung Odyssey Neo G7 smart monitor, LS43CG700NUXUF, firmware T-PTMLWWC-1720.7 … --- ## [Where to download onboarding\_config.json in the redesigned Developer Center (Direct Connected)?](https://community.smartthings.com/t/where-to-download-onboarding-config-json-in-the-redesigned-developer-center-direct-connected/311343)
**Author:** [@Syncsys](https://community.smartthings.com/u/Syncsys)\ **Replies:** 3\ **Last updated:** [October 15, 2026, 7:31pm UTC](https://community.smartthings.com/t/where-to-download-onboarding-config-json-in-the-redesigned-developer-center-direct-connected/311343 "2026-10-15T19:31:22Z")
Hi all, I’ve completed the following for a Direct Connected product in the new SmartThings Developer Center: Brand registered (READY) Product created, status READY / 100% Device Profile: switch, switchLevel, colorTemp… --- ## [Request to increase installation limit for API\_ONLY app (파크골프 친구)](https://community.smartthings.com/t/request-to-increase-installation-limit-for-api-only-app/311567)
**Author:** [@smart\_woori](https://community.smartthings.com/u/smart_woori)\ **Replies:** 1\ **Last updated:** [October 15, 2026, 4:15pm UTC](https://community.smartthings.com/t/request-to-increase-installation-limit-for-api-only-app/311567 "2026-10-15T16:15:11Z")
Hi SmartThings team, Our API Access (API\_ONLY) app is currently capped at 20 installations. Could you please raise it to the documented default of 500? App Name: parkgolf-friend-76d38e7b-5fc1-42a3-9822-9c3795e5b622 A… --- ## [\[Schema/C2C\] How to apply a custom Device Configuration (range/step) to a deviceProfileId-based cloud-connected device?](https://community.smartthings.com/t/schema-c2c-how-to-apply-a-custom-device-configuration-range-step-to-a-deviceprofileid-based-cloud-connected-device/311561)
**Author:** [@nh1](https://community.smartthings.com/u/nh1)\ **Replies:** 1\ **Last updated:** [October 15, 2026, 4:01pm UTC](https://community.smartthings.com/t/schema-c2c-how-to-apply-a-custom-device-configuration-range-step-to-a-deviceprofileid-based-cloud-connected-device/311561 "2026-10-15T16:01:42Z")
Hi, we’re building a Works with SmartThings integration for an electric heating mattress pad using SmartThings Schema (Cloud-to-Cloud). Setup Integration: ST Schema (C2C), webhook-based Device reference: deviceProfil… --- ## [API\_ONLY app: OAuth authorize fails with "An unexpected error occurred" (4 reference IDs)](https://community.smartthings.com/t/api-only-app-oauth-authorize-fails-with-an-unexpected-error-occurred-4-reference-ids/311351)
**Author:** [@Martin\_Rueckert](https://community.smartthings.com/u/Martin_Rueckert)\ **Replies:** 1\ **Last updated:** [October 8, 2026, 5:09am UTC](https://community.smartthings.com/t/api-only-app-oauth-authorize-fails-with-an-unexpected-error-occurred-4-reference-ids/311351 "2026-10-08T05:09:06Z")
I am setting up a personal, non-commercial integration that reads the status and power consumption of my own Samsung washing machine, to calculate monthly running costs against a dynamic electricity tariff. Since newl… --- ## [Kidde Cloud–SmartThings Integration: Questions on Dashboard Display for Multi-Capability Devices](https://community.smartthings.com/t/kidde-cloud-smartthings-integration-questions-on-dashboard-display-for-multi-capability-devices/310979)
**Author:** [@smartthing\_hrdc](https://community.smartthings.com/u/smartthing_hrdc)\ **Replies:** 1\ **Last updated:** [September 11, 2026, 12:38pm UTC](https://community.smartthings.com/t/kidde-cloud-smartthings-integration-questions-on-dashboard-display-for-multi-capability-devices/310979 "2026-09-11T12:38:16Z")
Hi SmartThings, We have implemented a cloud-to-cloud integration between the Kidde Cloud and the SmartThings Cloud. During our integration testing, we observed a few behaviors and would appreciate your guidance on them.… --- ## [Send device health info through webhook endpoint](https://community.smartthings.com/t/send-device-health-info-through-webhook-endpoint/254129)
**Author:** [@sandra-nestor](https://community.smartthings.com/u/sandra-nestor)\ **Replies:** 18\ **Last updated:** [August 29, 2026, 3:47am UTC](https://community.smartthings.com/t/send-device-health-info-through-webhook-endpoint/254129 "2026-08-29T03:47:37Z")
Hi there! I faced the problem. I can select the device capability healthCheck only using European accounts. When I use my UA account, I cannot select this capability in order to use it in SmartApp. Also, when I send GE… --- ## [Haiku Fan/SenseME two-way assistance](https://community.smartthings.com/t/haiku-fan-senseme-two-way-assistance/40204)
**Author:** [@System48](https://community.smartthings.com/u/System48)\ **Replies:** 43\ **Last updated:** [August 21, 2026, 1:04am UTC](https://community.smartthings.com/t/haiku-fan-senseme-two-way-assistance/40204 "2026-08-21T01:04:26Z")
I recently installed a Haiku fan from Big Ass Fans and I’d like it to be my start with Smartthings development. The control is fairly simple, the fan listens on port 31415 for ASCII commands and sends responses back on … --- ## [Kidde Life Safety Products Certification](https://community.smartthings.com/t/kidde-life-safety-products-certification/310419)
**Author:** [@smartthing\_hrdc](https://community.smartthings.com/u/smartthing_hrdc)\ **Replies:** 2\ **Last updated:** [July 30, 2026, 3:21pm UTC](https://community.smartthings.com/t/kidde-life-safety-products-certification/310419 "2026-07-30T15:21:01Z")
Hi SmartThings Team, We represent Kidde Life Safety Products and are currently working on integrating our devices with SmartThings through a cloud‑to‑cloud solution. We have a few questions regarding this integration: … --- ## [Can the powerConsumptionReport be used in the schema cloud connector integration?](https://community.smartthings.com/t/can-the-powerconsumptionreport-be-used-in-the-schema-cloud-connector-integration/304596)
**Author:** [@wunan\_li](https://community.smartthings.com/u/wunan_li)\ **Replies:** 9\ **Last updated:** [July 30, 2026, 7:56am UTC](https://community.smartthings.com/t/can-the-powerconsumptionreport-be-used-in-the-schema-cloud-connector-integration/304596 "2026-07-30T07:56:54Z")
i use schema cloud connector, deviceHandlType = fbcb1572-e117-46b0-a55b-a191ad62d95c interactionType=stateRefreshRequest reposne is : {“headers”:{“schema”:“st-schema”,“version”:“1.0”,“interactionType”:“stateRefreshRe… --- ## [Device Name Update Not Reflecting in SmartThings App](https://community.smartthings.com/t/device-name-update-not-reflecting-in-smartthings-app/310371)
**Author:** [@smartthing\_hrdc](https://community.smartthings.com/u/smartthing_hrdc)\ **Replies:** 2\ **Last updated:** [July 27, 2026, 10:29pm UTC](https://community.smartthings.com/t/device-name-update-not-reflecting-in-smartthings-app/310371 "2026-07-27T22:29:21Z")
Hello Team, We are working on a cloud-to-cloud integration. We are updating the device name in the cloud and sending the updated device name as the friendly name in the discoverycallback. We also tried updating it throu… --- ## [Firmware state is not reflecting on SmartThings app](https://community.smartthings.com/t/firmware-state-is-not-reflecting-on-smartthings-app/309990)
**Author:** [@smartthing\_hrdc](https://community.smartthings.com/u/smartthing_hrdc)\ **Replies:** 8\ **Last updated:** [July 24, 2026, 10:14am UTC](https://community.smartthings.com/t/firmware-state-is-not-reflecting-on-smartthings-app/309990 "2026-07-24T10:14:33Z")
Hi SmartThings Community, We are integrating OTA firmware update support using SmartThings Schema Connector. We are able to trigger the firmware update command successfully from SmartThings/Postman flow. After OTA comp… --- ## [Request to Increase Installation Limit to 500](https://community.smartthings.com/t/request-to-increase-installation-limit-to-500/310057)
**Author:** [@okk1980](https://community.smartthings.com/u/okk1980)\ **Replies:** 1\ **Last updated:** [July 1, 2026, 9:59pm UTC](https://community.smartthings.com/t/request-to-increase-installation-limit-to-500/310057 "2026-07-01T21:59:54Z")
Hi @Michael\_ST and @nayelyz I am developing a Garmin smartwatch app for controlling SmartThings routines (SmartThings Routines Control. I seem to have reached the 20-installation cap for the API\_ONLY app integration, a… --- ## ["Testing Device" wouldn't show when selecting "Product Distribution Region" to "China"](https://community.smartthings.com/t/testing-device-wouldnt-show-when-selecting-product-distribution-region-to-china/309940)
**Author:** [@Liferme](https://community.smartthings.com/u/Liferme)\ **Replies:** 5\ **Last updated:** [June 26, 2026, 11:10am UTC](https://community.smartthings.com/t/testing-device-wouldnt-show-when-selecting-product-distribution-region-to-china/309940 "2026-06-26T11:10:09Z")
Hello Everyone, Lately my group have been developing a “Direct Connected Device” on SmartThings. At first we stick to the default “Distribution” setting (aka Global), and tested on SmartTings APP, it all works just fin… --- ## [Firmware state is not updating in SmartThings app when its success or failure](https://community.smartthings.com/t/firmware-state-is-not-updating-in-smartthings-app-when-its-success-or-failure/309992)
**Author:** [@smartthing\_hrdc](https://community.smartthings.com/u/smartthing_hrdc)\ **Replies:** 0\ **Last updated:** [June 26, 2026, 8:21am UTC](https://community.smartthings.com/t/firmware-state-is-not-updating-in-smartthings-app-when-its-success-or-failure/309992 "2026-06-26T08:21:39Z")
Hi SmartThings Community, @nayelyz, @Itati We are integrating OTA firmware update support using SmartThings Schema Connector. We are able to trigger the firmware update command successfully from SmartThings/Postman flo… --- ## [Supporting new E1 Aqara devices](https://community.smartthings.com/t/supporting-new-e1-aqara-devices/235614)
**Author:** [@ygerlovin](https://community.smartthings.com/u/ygerlovin)\ **Replies:** 98\ **Last updated:** [June 18, 2026, 8:34pm UTC](https://community.smartthings.com/t/supporting-new-e1-aqara-devices/235614 "2026-06-18T20:34:55Z")
Hi, It seems new Aqara devices in the response to Node Descriptor Request, expect manufacturer code to be 0x115F. As far as I understand, Node Descriptor Request is handled by the hub and is not exposed to Edge drivers… --- ## [5 Step Cooling attributes in smartThings RestAPI for Samsung Windfree BeSpoke AI AC (Air Conditioner)](https://community.smartthings.com/t/5-step-cooling-attributes-in-smartthings-restapi-for-samsung-windfree-bespoke-ai-ac-air-conditioner/309780)
**Author:** [@kunal](https://community.smartthings.com/u/kunal)\ **Replies:** 1\ **Last updated:** [June 11, 2026, 1:58am UTC](https://community.smartthings.com/t/5-step-cooling-attributes-in-smartthings-restapi-for-samsung-windfree-bespoke-ai-ac-air-conditioner/309780 "2026-06-11T01:58:16Z")
Hi, I was trying to control my AC using Siri without unlocking the device, the best way was to use RestAPI requests, as this device is not Matter or HomeKit supported (even google home support is limited). I got to see… --- ## [Custom Edge driver installed but Lua code never executes - no logcat output](https://community.smartthings.com/t/custom-edge-driver-installed-but-lua-code-never-executes-no-logcat-output/309666)
**Author:** [@Kjell](https://community.smartthings.com/u/Kjell)\ **Replies:** 8\ **Last updated:** [June 3, 2026, 6:34am UTC](https://community.smartthings.com/t/custom-edge-driver-installed-but-lua-code-never-executes-no-logcat-output/309666 "2026-06-03T06:34:02Z")
Hi, I have created a simple custom Z-Wave Edge driver for a Qubino ZMNHOD1 (Flush Shutter DC). The driver uploads and installs successfully, the device shows the correct driver ID, but the Lua code never executes. Even… --- ## [Matter OTA](https://community.smartthings.com/t/matter-ota/309619)
**Author:** [@sam13](https://community.smartthings.com/u/sam13)\ **Replies:** 0\ **Last updated:** [May 27, 2026, 3:09am UTC](https://community.smartthings.com/t/matter-ota/309619 "2026-05-27T03:09:20Z")
How to test OTA function using Samsung Hub at Matter TestNet DCL? --- ## [Is it possible to commercialize a SmartThings Direct Connect device without WWST certification?](https://community.smartthings.com/t/is-it-possible-to-commercialize-a-smartthings-direct-connect-device-without-wwst-certification/309479)
**Author:** [@JohnJo](https://community.smartthings.com/u/JohnJo)\ **Replies:** 10\ **Last updated:** [May 26, 2026, 11:21pm UTC](https://community.smartthings.com/t/is-it-possible-to-commercialize-a-smartthings-direct-connect-device-without-wwst-certification/309479 "2026-05-26T23:21:16Z")
Hello, I am currently integrating the SmartThings Direct Connect SDK into an ESP32-based ventilation product. Initially, I planned to obtain WWST certification before launching the product. However, as I added more fea… --- ## [Unable to log in to the SmartThings Developer Center](https://community.smartthings.com/t/unable-to-log-in-to-the-smartthings-developer-center/309259)
**Author:** [@yeosu0107](https://community.smartthings.com/u/yeosu0107)\ **Replies:** 12\ **Last updated:** [May 20, 2026, 2:09am UTC](https://community.smartthings.com/t/unable-to-log-in-to-the-smartthings-developer-center/309259 "2026-05-20T02:09:46Z")
Hi everyone, I am having trouble logging in to the SmartThings Developer Center and was wondering if anyone else is experiencing the same issue or knows a solution. Here are the details of my situation: Issue: Canno… --- ## [AirConditioner Power Consumption Missing](https://community.smartthings.com/t/airconditioner-power-consumption-missing/306327)
**Author:** [@Piotr\_Nielacny](https://community.smartthings.com/u/Piotr_Nielacny)\ **Replies:** 7\ **Last updated:** [May 8, 2026, 10:24pm UTC](https://community.smartthings.com/t/airconditioner-power-consumption-missing/306327 "2026-05-08T22:24:09Z")
I have 3 air conditioners. The same model each. Only on one of them I can see energy consumption report. I can see power consumption report on: 50c126dc-c81c-7eca-65cf-5ab47cf6ff8b I cannot see power consumption report… --- ## [App hitting max\_installs\_exceeded at 20 installs, please set to documented default of 500](https://community.smartthings.com/t/app-hitting-max-installs-exceeded-at-20-installs-please-set-to-documented-default-of-500/308957)
**Author:** [@David\_Howard](https://community.smartthings.com/u/David_Howard)\ **Replies:** 3\ **Last updated:** [April 21, 2026, 9:06pm UTC](https://community.smartthings.com/t/app-hitting-max-installs-exceeded-at-20-installs-please-set-to-documented-default-of-500/308957 "2026-04-21T21:06:44Z")
Hi SmartThings team, I’m reaching out because our API\_ONLY SmartThings app is returning this OAuth error during onboarding: error=max\_installs\_exceeded&error\_description=The+app+cannot+exceed+a+max+of+20+installs My u… --- ## [API call TV app](https://community.smartthings.com/t/api-call-tv-app/247068)
**Author:** [@Estronic](https://community.smartthings.com/u/Estronic)\ **Replies:** 17\ **Last updated:** [April 21, 2026, 7:07pm UTC](https://community.smartthings.com/t/api-call-tv-app/247068 "2026-04-21T19:07:47Z")
Hello guys ! I’m using the translator, forgive me if there are errors. I’m trying to call an application (Netflix, Spotify…) on the Samsung TV, through the SmartThings API. But when I call this function nothing happe… --- ## [Error 403 on GET /rules endpoint](https://community.smartthings.com/t/error-403-on-get-rules-endpoint/308760)
**Author:** [@jnettleton](https://community.smartthings.com/u/jnettleton)\ **Replies:** 1\ **Last updated:** [April 6, 2026, 6:49pm UTC](https://community.smartthings.com/t/error-403-on-get-rules-endpoint/308760 "2026-04-06T18:49:34Z")
I created a new PAT token and I got a 403 error. I was expecting an empty list of items. { “requestId”: “69cef5470000000049c28af729209f4f”, “error”: { “code”: “ForbiddenError”, “message”: “A resource could not be f… --- ## [Questions about OAuth-In-App Limits: User Capacity, API Rate Limits, and Subscription Constraints](https://community.smartthings.com/t/questions-about-oauth-in-app-limits-user-capacity-api-rate-limits-and-subscription-constraints/308611)
**Author:** [@halvatro](https://community.smartthings.com/u/halvatro)\ **Replies:** 2\ **Last updated:** [March 23, 2026, 5:16pm UTC](https://community.smartthings.com/t/questions-about-oauth-in-app-limits-user-capacity-api-rate-limits-and-subscription-constraints/308611 "2026-03-23T17:16:57Z")
Hello, I am currently developing an application using the SmartThings OAuth-In-App integration, with the goal of retrieving device status, controlling devices, and subscribing to device events in SmartThings. I would l… [Next page](https://community.smartthings.com/c/developer-programs/support/104.md?page=1)