Trying over with No luck. Need help

[zuperman4ever (Michael Langkilde)]

Continuing the discussion from Vizia rf+ VRCS2-MR 2-Button Controller:

@bmmiller

Doesn’t sound like you are paired correctly. Probably have to start over.

@david_daniel_cox

My LEDs do the right thing, though I do have lingering troubles where the hub gets out of sync with the state of the switches (i.e. it won’t turn on the light because it thinks the light is already on). Sort of frustrating that so much tinkering is required to enable even the most basic and obvious of interactions (e.g. motion detector -> light turns on). Overall, Z-Wave, SmartThings etc. are, and continue to be a giant bag-of-hurt. YMMV.

Would you mind just attempting something for me? Turn on the top switch locally by pressing the top button. The LED turns on as it should, as does the switch. Then turn off the item through the app. For me, now reproducible on a second device, the LED remains on (on the top button only). If I press the top button again, the LED turns off, and does not change the state of the unit on the switch. Functionally things are fine, and the app maintains the correct state (using the Pollster SmartApp), but the local LED is wrong if this sequence of actions occurs. The fact that I have it happening on a second device now, makes it feel like more than a coincidence.

I have excluded and have factory reset. I have not had any luck. There are times I get two remotes, one remote, and there was a time I got three remotes but no switches. Each time afterwards of not getting a switch I have excluded, reset and have turned off the ST hub then reset the switch to start over. This switch is getting annoying.

[david_daniel_cox (David Cox)]

Agreed that it is annoying. Two quick things to double-check:

1. When you say you reset, did you cut the breaker to the switch? This is necessary.

2. Did you relocate the hub to within a few feet of the switch. This is also critical.

In my experience, you need to follow those instructions to the letter and in the correct order, otherwise you get exactly the sort of outcomes you are describing.

Good luck!

[johnconstantelo]

Of all the 90+ devices I have, my Vizia device is the most troublesome and PITA device I own. I hate it actually. If it weren’t for my particular situation where I needed 2 switches in one device, I’d get rid of it in a heartbeat. Unfortunately, where my switch is located I can’t expand the existing gang box to fit another switch due to space limitations and woodwork surrounding the switches.

This was also the most challenging device to pair. It also “forgets” that it’s part of ST (a lot) so I can control it remotely, so I usually have to trip the breaker to have it “wake up” again so I can control it again.

I am on a mission to get this device out of my HA environment forever, even if it means relocating wiring and installing a new box for 2 separate switches.