Just to let you know, for those of you who are using My custom ecobee device, if you upgrade your android app to V1.7, you will have to grab the latest code at github due to the new UI tile constraints:
I am still getting the same error. I force stopped the app, clean the cache, I even published a couple of times. Still getting the same error. I am on 1.7.1
@rey_rios, well, you may have to wait that SmartThings fixes the UI issues on their end.
They have received a lot of complains in the last 24hr, so hopefully they will fix the UI framework soon.
P.S. In the meantime, try to clean your overall cache in your phone/tablet to ensure that caching is adequate for SmartThing. I suspect that the new version requires more cache space than the previous ones.
Sorry, there is not that much I can do on my end based on the information I know.
P.S. You can still use Alex’ dashboard to change and view your settings. The custom device is still operational in the backend.
Yes. This is the one you modified 10 hours ago. In my Things tiles, I get the green circle tile with the temperature, and those are correct (which by the way now shows decimals). But when I click on the gear, is when I get the error.
Is there anything I can send you to help you troubleshoot it? I couldn’t see anything in the live logging.
My next step would be to uninstall it and re-install it again.
@rey_rios, you probably have a Samsung, HTC or other device (but not a Nexus), or maybe your O/S version is different from mine. I have only Nexus devices (4,5,7) and my OS is 5.0.1 and 5.1.
You need to contact support@smartthings.com and let them know of your android version and type of device . There is no trace in the logs that can help me on my end as this UI problem is appearing before any live logging…
Yep, whatever you did, fixed it! Thank you so much for your support. My phone is a Samsung Galaxy S4, rooted running Lollipop. But it was also happening at my LG Tablet (non-rooted) running 4.4.
I also like the tiles more now, they are bolder. One question, why is it showing the decimals on the temperature? Is that something that we can change? I don’t need anything that accurate in my life!!
Has anyone seen these errors with the Ecobee3? Re-authorizing the app does nothing. It all seems to work. The only notable message from re-authorizing is the MyEcobeeInit errror below.
Stat message
8e55db05-77b8-4219-a2b5-78e9248204bf 8:23:37 PM: error doRequest> general or malformed request error null
MyEcobeeInit generates this error…
2c1bf9bc-b257-4372-8169-12372e775374 8:23:34 PM: error getEcobeeThermostats> Probable cause: not the right account for this type (ems) of thermostat [uri:https://api.ecobee.com, path:/1/thermostat, headers:[Content-Type:text/json, Authorization:Bearer fLFoSzsoqjNcfjSfvCJR3J2LHZcZokVS], query:[format:json, body:{“selection”:{“selectionType”:“managementSet”,“selectionMatch”:“/”}}]]
@johnlcox, I just responded to your email. As I said in the email, the error related to MyEcobeeInit is not really an error as the service manager tries to get all thermostat types under your account (including EMS) even if you don’t own one.
Your errors are related to a lost connection with the ecobee servers. And I sent you some possible causes in the email.
Regards.